Frequently Asked Questions

Activities

What activities can I do on tour?

We have so many options to choose from that you’re bound to find something that suits your time, budget and level of adventure. Check out our activities page for more details.

Should I book my activities ahead of time?

Moose will book all of your activities. For a few activities you will be asked upon departure if you would like to participate. For the majority your Moose guide will tell you all about them once you are on your trip.

What is there to do if I don't want to participate in the optional activities?

The Moose guide will give you an alternative if you don’t want to participate in an activity.

Pick-up and drop-off

Can I be picked up and dropped off at a hotel that isn't a departure point?

Due to our full itinerary, we ask that you arrange to be at one of our pick up hostels to ensure we remain on time and don’t inconvenience other passengers that may be waiting.

What time will my tour end?

You usually arrive at each destination around 5.00pm – 7.00pm. The return time is dependent upon external factors such as traffic and at times there may be delays due to unforeseen circumstances.

We strongly recommend that you do not book other travel or activities on the final day of your tour.

Where do I get dropped off at the end of my tour?

All tours ending in Toronto have the same drop off locations as the pick ups. For the Newfie and Puffin tours you will end in the C’mon Inn in Moncton.

Where do I get picked up for my tour?

For tours departing from Toronto we can pick up at Hostelling International, Planet Traveler Hostel or you can meet us at our office.

For departures in Montreal and Halifax, the location is the Hostelling International in both cities.

What to bring?

What should I bring?

Weather is generally warm however you should be prepared for a variety of conditions.

  • Closed-toed, comfortable walking shoes
  • Flip flops or sandals are handy for warmer locations
  • Sun cream
  • Jacket for cooler temperatures or rain
  • Bathing suit
  • Beach towel – hostels provide bath towels
  • Camera
  • Credit card and/or cash
  • A sense of adventure and smile!

Is there a baggage limit?

We ask you keep your luggage to one larger suitcase or backpack, and one smaller bag to take with you on the bus. We also ask that you keep your large luggage to a 50lb weight limit. (23kg).

Do I need a sleeping bag or towel?

Sleeping bags are not required. The hostels will provide linens. Most hostels provide towels however it’s a good idea to bring a beach towel for during the day!

Should I bring a suitcase or backpack?

It’s completely up to you! Moose passengers bring both and it depends on your personal preference.

Should I bring cash with me?

It’s a good idea to bring a small amount of cash with you, especially if your bank charges high international bank fees on credit card usage. Some activity providers or hostels only accept cash, however your tour guide will ensure you have a chance to get cash from a bank or ATM beforehand.

Accommodations

Do I need to book my own accommodation for the nights before and after the tour?

You will need to book your own accommodation the night before the tour commences and the night the tour ends. We will arrange accommodation on the final night of your tour ONLY if you finish in Moncton, Halifax or Quebec City.

Do I need to book my own accommodation throughout the tour?

We book dorm beds for you at our partner hostels at each overnight stop. If you’d like to stay in private rooms or in other hostels or hotels you will need to book your own accommodation. In order to keep on schedule we encourage you to book a hostel or hotel close to the group.

Is the price of accommodation included?

Accommodation costs are included if you book an inclusive tour. If you book a basic package you are responsible for payments to hostels upon check-in. However accommodation is always pre-booked by Moose for every tour. Nights prior to and after the tour must be booked independently if needed.

How much should I budget for accommodation on a basic tour?

Hostel costs range from $25 to $53 per person, per night for a bed in a shared dorm depending on location and season.

Can I camp throughout the tour?

We don’t have room for camping equipment in our vans and so we do stay in hostels throughout the tour.

Do the hostels take credit cards?

Most but not all of our partner hostels take credit cards. Your driver will let you know beforehand and you will have plenty of opportunity to take out cash from a bank or ATM if you need to.

Trip Costs

What's included in the price of my tour?

All of our tours are different! Please see your specific tour inclusions for details.

How much money should I budget for my tour?

Hostels in Canada range from $25 – $53 CAD per person, per night for a dorm bed in shared accommodation
Food – budget approximately $15 – $30 CAD per day depending on where you decide to eat. Restaurants will be more expensive and don’t forget to account for tax and tips!
Activities—anywhere from $20 – $125 CAD. See activity descriptions for more details or contact our office to ask about what activities are offered on your tour.

Are meals included in the tour cost?

Some dinners are included in the tour and some hostels provide free breakfast. See your specific tour to see what’s included.

We understand travellers are on a budget, so we stay at hostels with cooking facilities, and encourage group dinners! You driver will make stops at grocery stores along the way to keep your costs down.

How much money should I budget for food?

We recommend to budget approximately $15 – $30 per day depending on where you decide to eat. Restaurants will be more expensive and don’t forget to account for tax and tips! Some of your meals will be provided throughout your tour – check out the inclusions for your specific tour to see how many.

Can I do my own cooking instead of eating out?

Yes you can! Most hostels have cooking facilities and we’ll stop at grocery stores throughout the tour. Often the group cooks together!

Should I tip my tour guide?

Our guides never expect tips, but if you think they did an amazing job then tips are always appreciated! It’s completely at your own discretion.

Do I need to tip in restaurants and bars? How much?

A tip of 15% – 20% of your total bill is customary in Canada. Failing to tip in a restaurant or bar may be considered rude.

Are flights included in the tour price?

No, you are required to purchase your own flights.

General

What is your cancellation policy?

Cancellations will result in a 25% fee if made 14 days or more in advance of your travel date. A fee of 50% applies if less than 14 days but greater than 48 hours is given. A fee of 100% is applied for cancellations with less than 48 hours notice or failure to show up for the booked departure.

Is it okay if I'm travelling alone?

Yes! A Moose tour is a great way to meet other people! Many of our passengers travel alone and you may also have small groups of friends and couples on the trip. Smaller tour groups mean it’s easy to meet everyone and make friends along the way!

Are there any age restrictions to join a tour?

Most of our travellers are between 18-35 but there are no age restrictions. Travellers under 18 years old are to be accompanied by an adult and for much younger passengers it may be best to arrange private accommodation. Travellers should be adventurous, independent and familiar with hostels!

What are the Moose buses like?

The Moose buses are safe, comfortable passenger vans seating up to 15 people. They have large windows for catching all the great views, air-conditioning and a sound system to create a great atmosphere.

What is the drinking age in Canada?

The drinking age is 19 in all of the eastern provinces we visit except for Quebec, the drinking age there is 18.

What if I have special dietary requirements?

Please let your guide know if you have special dietary requirements at the beginning of your tour. We will do our best to cater to your requirements. Vegetarian options are always available in our included dinners and lunches.

How do I get more detailed information on a specific tour?

Contact the friendly Moose Travel staff or your travel agent for more details on anything Moose related!

Use our contact form to send us an email. Or call our toll free number (North America) 1-855-741-7318.

What's the difference between a basic and inclusive tour?

The basic and inclusive tours do have the same value and are different only in how you would like to pay for your tour.

The inclusive tours have one up front price that includes all accommodation and fees.

The basic tour will have a local fee which covers costs such as provincial and national park entry, included meals, ferry crossings and activities etc. This fee will vary dependent on which tour you have booked. Moose will book all of your accommodation for you but you will pay for these directly to the location upon check-in.